Voicemail and Unified Communications/Messaging
There are some key components to consider for your messaging solutions:
- A SINGLE portal for administration, management, and upgrades.
- One system to manage that handles all my messaging needs, not simply voicemail and faxes, but corporate IM, web chat, and recordings.
- Will I have one phone number for voice and fax communications?
- Will this system work with my existing PBX if needed?
- Will I be able to implement full disaster recovery and fault tolerance?
- Will my new unified messaging solution allow my users to not have to be retrained on how to access?
- Will this system ever be outdated?
As you might guess, the solutions that Absolute Networking provides meet ALL of these criteria. The Next Generation of communications is here today. No longer do you need to be forced to work with a proprietary systems costing you money, feel like you're being held over a barrel, or make an investment every six-eight years.
The Messaging Interaction Center solution lets organizations in business, higher education, healthcare, and other sectors support every aspect of messaging, and do so with a single, powerful LDAP-based software platform.
Flexible choose-by-function deployment options
From voicemail and unified messaging to enhanced messaging, fax and IVR, use Messaging Interaction Center's unique choose-by-function ports to configure and centrally administer the precise messaging environment you need—by department or enterprise-wide. Better still, the Messaging Interaction Center system lets your organization "license up" from one messaging type to the next as user requirements dictate.
Voicemail if that's all your users require
Messaging Interaction Center easily and cost-effectively replaces outdated legacy system hardware. Unified messaging that not only streamlines emails, voicemails and faxes into a user's email inbox, but also integrates disparate systems and administration interfaces onto one platform.
Enhanced messaging that builds upon unified messaging—integrated email, voicemail and fax—by adding Find-me/ Follow-me, personal call rules, real-time presence management, and other advanced features.
Maximum scalability and reliability
Leverage Messaging Interaction Center's N+1 architecture to scale to hundreds of thousands of users across distributed sites, with reliability courtesy of the Messaging Interaction Center system's built-in fault-tolerant design.
Interaction Mobile Office™
Give mobile users speech-enabled access to all message types and provisioned user directories via the Interaction Mobile Office plug-in. Users can also ensure their availability with voice-activated presence management status settings.
Voicemail only
Play, replay, re-record, send and delete phone messages, set message priorities, etc. Also activate the built-in Interaction Mobile Office application, which works with a market-leading speech engine for speech-enabled mobile office capabilities.
Single-server voicemail replacement
Replace outdated legacy voicemail hardware with the Messaging Interaction Center software, LDAP directory data storage, and web-based Internet Information Server (IIS) administration in one pre-integrated solution.
Telephone User Interface (TUI)
Replicate an existing TUI and customize menu options and numbering using Messaging Interaction Center's built-in Interaction Designer® graphical application generator. Also leverage Messaging Interaction Center's available speech engine and voice commands to manage voicemails with greater ease and efficiency. Either way, there's never the need for user re-training.
Phone system/ voice resource options. Messaging Interaction Center works with traditional PBX phone equipment, Centrex systems, PSTN connections, Cisco's CallManager, or via a SIP gateway in a SIP-based VoIP configuration.
Unified Messaging
Transform voicemail into multi-dimensional unified messaging via Messaging Interaction Center's expandable application suite and simple licensing.
Unified messaging. Consolidate voicemails, emails and faxes in the user's email inbox to streamline message and response management and elevate productivity.
Browser-based message access. Access voicemail and fax messages using a standard Web browser. Users can also access recorded voice messages from their email inbox, or as usual over the phone.
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Presence management and personal greetings
Enable users to set real-time presence statuses for Available, In a Meeting, Out of the Office and other customizable pre-determined status settings. Messaging Interaction Center's call routing announces any user's status automatically.
Multiple-mail connector
For email, integrate the Messaging Interaction Center Server to Microsoft® Exchange Server, IBM Lotus Notes® and or Sun iPlanet™ Mail Server simultaneously, and flexibly configure users on their chosen email platform.
Voicemail-only users. Configure voicemail-only users for persons who don't require email or unified messaging capability.
Automated attendant
Use Messaging Interaction Center's built-in speech-enabled Interaction Attendant® to create voice menus, store menus in LDAP directories, structure multi-tenant configurations, and grant multi-level user access in a single web-driven environment.
IVR
Pre-integrate Interactive Intelligence's web-based interactive voice response application via simple licensing to automate inbound self-service processes as well as outbound IVR messages.
Speech recognition
Equip Messaging Interaction Center with the speech-driven Interaction Mobile Office application to manage messages, place calls, change presence management status settings, search contacts, etc. using simple verbal commands.
Supervisory, system and quality monitoring. Oversee Messaging Interaction Center's System Status, Workgroup Status, and other system aspects in real-time with the optionally available Interaction Supervisor® monitoring plug-in module.
Enhanced Messaging
Build upon Messaging Interaction Center's unified messaging and collaboration features with one-number Find-me/ Follow-me, universal message access, message notification options, and calendar and contact management capabilities.
Enhanced messaging users also get call screening, user-defined call handling rules, automatic callback, pre-integrated knowledge management, and desktop faxing and fax "navigation." For workgroup and departmental needs, Messaging Interaction Center Personal Groups settings make it easy to send broadcast messages to groups of addresses and view the status of other Messaging Interaction Center users.
Key benefits
A lower total cost of ownership from a single software platform for "no integration" native voicemail plus enhanced messaging, IVR, and wireless functionality.
Web-based central administration via a common browser interface for directory and message store management, which reduces complexity as well as costs.
Scalable functionality that lets an organization deploy voicemail and "license up" to unified messaging and enhanced messaging at any time, across specific departments or enterprise-wide—up to hundreds of thousands of users.
Cost-effective migration path to IP telephony, allowing organizations to migrate from traditional TDM telephony to SIP-based switching with no application re-writes or forklift upgrades.
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Want to Learn More?
Contact Absolute Networking or click to download an overview