Interactive Intelligence is a "Next Generation" communications system and business process automation solution.  A key benefit to it's users is the fact applications & systems run on the same platform called "Interaction Center".  All products are based around the core platform with a result being superior support & future advancements all based upon the single Interaction Center Platform.

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For the Enterprise & Call Centers ~ CIC (Customer Interaction Center)

• Software-based IP contact center suite & Single multi-application platform
• Inbound multimedia routing, Outbound campaigns
• Target 30 - 5,000 agents, Lowest TCO for multimedia environments
• Standards-based, open system, Easy migration to VoIP