Interactive Intelligence is a "Next Generation" communications system and business process automation solution. A key benefit to it's users is the fact applications & systems run on the same platform called "Interaction Center". All products are based around the core platform and with over 12+ years of deployments the result is superior support & future advancements.
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EIC Enterprise IP Telephony (Enterprise Interaction Center)
• Packaged Functionality for the Enterprise Customer
• Deliver an Integrated Business Communications Solution
• Delivers contact center and enterprise functionality on a single platform
CIC The Contact Center (Customer Interaction Center)
• Software-based IP contact center suite & Single multi-application platform
• Inbound multimedia routing, Outbound campaigns
• Target 50 - 5,000 agents, Lowest TCO for multimedia environments
• Standards-based, open system, Easy migration to VoIP
MIC Enterprise Messaging (Messaging Interaction Center)
• Voice mail, unified messaging, fax server, find-me/follow-me, rules-based routing
• Presence Management
• Outbound notifications, Scalable to 250k+ users
• IP-based messaging, Easily upgraded with additional functionality
• Can be implemented behind any Existing PBX
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